Privacy policy
Who we are
AdvanceTalk Inc. provides push-to-talk radios and the service behind them: our radio servers, the dispatch console (dispatch.advancetalk.ca), the management panel (manage.advancetalk.ca), our office system (crm-adv.com) and this website (advancetalkinc.com). This policy covers all of them. We follow Canada's privacy law (PIPEDA) and Quebec's Law 25.
What we collect
- Forms on this website: what you type into Get started or a support ticket: your company, name, phone, email, location and what you need.
- Account details: names, email addresses and phone numbers of our customers' contacts, dispatchers and other users.
- Radio details: each radio's name, serial number, IMEI, SIM number, battery, signal, software version and its GPS position when the radio reports it.
- Voice: calls pass through our servers and are recorded.
- Problem reports: when a radio sends a report, its diagnostic log comes with it.
- Billing: invoices and payments. Card numbers are held by our payment processor; we keep only the card type and the last four digits. [to confirm]
How we use it
Only to run the service you pay for: answering your request or ticket, connecting your radios, showing them to your dispatchers, support, billing and keeping the system secure. We do not sell information, we do not use it for advertising, and we do not build profiles of anyone.
Google Drive recordings backup
This is optional. A customer's administrator can connect their organisation's own Google Drive so that call recordings are copied there before our servers delete them after 90 days.
- We ask Google only for the drive.file permission. It lets AdvanceTalk create files in your Drive and see only the files it created. We cannot see, open, change or delete anything else in your Drive.
- We use it for one thing: uploading your recordings into a folder in your Drive.
- The access key Google gives us is stored encrypted on our server and is never shown to anyone, including our staff.
- You can disconnect at any time, from your Company screen or from your Google account's security page. When you disconnect, we delete the key. Recordings already copied stay in your Drive; they are yours.
AdvanceTalk's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
QuickBooks Online
Our office system sends AdvanceTalk's own invoices, customers and payments to AdvanceTalk's own QuickBooks Online company. The access keys stay on our server and are deleted when the connection is removed.
Who we share it with
Nobody, except the service providers that help us run the business: our hosting providers, our email sending service, our payment processor and our accounting system. Each gets only what its job needs. A Get started request is also seen by the AdvanceTalk sales representative we assign to you. We disclose information when the law requires it.
How long we keep it
- Call recordings: 90 days, then deleted automatically.
- GPS positions: [how long: to fill in]
- Get started requests that don't become customers: [how long: to fill in]
- Account and billing records: as long as you are a customer, then as long as tax law requires.
Security
Everything travels over encrypted connections. Every user has a personal password, repeated wrong passwords lock the sign-in, staff actions are recorded in an audit log, and our data is backed up every day.
Your choices
You can ask to see the information we hold about you, have it corrected, or have it deleted when we no longer need it to provide the service or meet the law. Write to the person below; we answer within 30 days.
Contact
Person in charge of personal information: [full name and title: to fill in]
AdvanceTalk Inc. · shlomo@theatgroup.ca · 1-514-825-1194